Frequently Asked Questions
Everything you need to know about your Tech21 experience.
What kind of warranty comes with my electronic devices?
All hardware products purchased through Tech21 come with a standard 12-month manufacturer warranty covering defects in materials and workmanship.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days, while expedited shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for opened electronics?
We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging and accessories; a small restocking fee may apply to certain high-value components.
Do you offer technical support for setup and installation?
Yes, our dedicated technical support team is available via live chat and email from 9 AM to 6 PM EST to assist you with any product configuration or troubleshooting.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and modern financing options like Affirm and Klarna for installment payments.
Are the products sold on Tech21 brand new or refurbished?
Unless explicitly labeled as 'Certified Refurbished' in the product title, all items sold on our store are 100% brand new and factory-sealed.